Management and Leadership

Soft Skills

Building and Maintaining High Performance Teams

Duration: 24 Hrs / 3Days
COURSE AIMS

For most of us, teamwork is a part of everyday life – at work or personal, we are often expected to be a functional part of a performing team. An effective team leader must have their follower’s trust and shares their vision. The workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Delegates will be given the details and concepts of what makes up a team, and what factors into being a successful team and team leader.
WHO WILL BENEFIT FROM THE COURSE?

This programme is intended for team leaders, supervisors, managers and anyone who aims to successfully manage a cohesive, happy and high-performing team that consistently meets goals.
WHAT WILL YOU GAIN FROM THIS COURSE?

Describe the concept of a team, and its factors for success
Learn to identify the different types of teams and develop different strategies for leading them
Explain the phases of team development and define their characteristics
The stages of team development
Describe actions to take as a leader – and as a follower for each phase
Identify the different types of teams
Develop a range of teambuilding activities
Discuss the uses, benefits and disadvantages of these teambuilding activities
Learn techniques to foster teamwork and create a supportive team culture
Learn how to develop a culture of trust
Discover how to create a work environment that fosters synergism and creativity within and between teams and individuals
Develop practices to develop trust from top to bottom in your organisation.
Revise how to communicate more responsively
Outline how to provide dependable feedback and keep your organisation grounded in reality
Create and maintain harmony within the team
Manage change effectively and create buy-in during the change process
Develop a high-performance attitude and team
Actions to do, and those to avoid, when encouraging teamwork

COURSE CONTENT

Defining a Team

What is a Team?
Factors Needed for Success
Characteristics of a High Performance Team
Different Types of Teams
Core Teambuilding Competencies

Leadership Fundamentals

Role Of Leader Is Team’s Success
Characteristics Of An Effective Leader
The Emotional Requirements of Being A Leader
Establishing Confidence and Trust with Your Employees
Dealing With Different Personalities
Using ‘Common Sense’ Motivating Factors
The Four Leadership Styles

Developing Leadership Strengths

Establishing Your Credibility as A Leader
Creating a Team Vision
Effective Delegation Skills.
Making Employees Accountable and Responsible
Identifying Strengths and Weaknesses of the Team
Basic Principles of Influencing Skills
SCARF Model

Improving Performance

Stages of Team Development
Recognising Your Role in Motivating
Your Team
Understanding Motivation
Employee Development
Personality Profiling

The Process of Creating Trust

Conducting Baseline Measurements
Framing Trust In Economic Terms
Setting Trust Objectives
Implementing The Action Plan
Evaluating Success

Communication Skills

Barriers to Communication
Communication Styles – VAK
Active Listening and Questioning

The 7 C’s

Communication
Consistency
Commitment
Consensus
Character
Candour
Caring

The 13 Behaviours of High-trust Leaders

Talk Straight
Demonstrate Respect
Create Transparency
Right Wrongs
Show Loyalty
Deliver Results
Get Better
Confront Reality
Clarify Expectation
Practice Accountability
Listen First
Keep Commitments
Extend Trust

Managing Conflict

What is Conflict?
Conflict versus Problem
Level of Conflict
Conflict Management Style
Conflict Resolution

Solving Problems and Making Decisions as a Team

The Six Thinking Hats
Encouraging Brainstorming
Building Consensus

Teambuilding Activities

The Benefits and Disadvantages
Teambuilding Activities That Won’t Make People Cringe
Choosing a Location for Teambuilding

METHODOLOGY OF TRAINING

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

Group discussion
Individual and syndicate activities
Individual and group tasks
Case studies
Role plays
Audio and video evaluation
Action planning
Experiential learning games

Developing Management Skills

Duration : 24 Hrs / 3 Days
COURSE AIMS

Managing processes and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, coach and develop their staff … the list goes on!

Our Developing Management Skills programme provides delegates with the knowledge and skills required for personal growth and team development, in a non-confrontational, interactive training environment. Following this workshop, you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.
WHO WILL BENEFIT FROM THE COURSE?

The course is designed for new and experienced managers and professionals who want or need to brush up on their managerial and leadership skills.
WHAT WILL YOU GAIN FROM THIS COURSE?

Identify the ‘core competencies’ required to be an effective manager
Develop a practical framework for understanding management
Understand the roles and responsibilities of each department
Identify the different leadership styles
Draw and understand company’s organisational chart
Learn how to motivate and inspire employees
Improve communication by identifying others’ assumptions and behaviours
Resolve conflicts quickly
Resolve performance issues effectively
Develop planning and organising skills for maximum outcome
Solve problems and make decisions more effectively
Effectively coach and develop staff
Organise your time and workload
Build and lead high performance teams

COURSE CONTENT

Good Manager, Bad Manager

Qualities of both Good and Bad Managers
What Can Sabotage a Manager’s Success?
What is Management and Leadership?
Setting Appropriate Boundaries
Leadership Role
Why do Leaders Fail?
The Challenges Facing Leadership Today

Understanding Different Communication Styles

Your Communication Style
Different Behavioural Styles
Adjusting Behavioural Style for Better Communication
The Behaviour Triangle
The Power of Your Voice
Verbal and Non-verbal Communication
Body Language
Assertiveness and Self-confidence
Questioning Techniques
Active Listening Techniques
The Importance of Listening
Barriers to Communication

Rephrasing for Better Relationships

Learn how to use language so that it will be better received
Dealing with Difficult PeopleManaging Your Emotions when Solving Problems
Managing Your Emotions when Solving Problems
Building Positive Relationships
Your Role in Settling Disagreements between Employees
Identifying the ‘Root Cause’ of the Problem

Difficult Personalities and Difficult Situations

Managing Difficult Personalities and Situations
Relationships with Subordinates
Managing Effective Relationships
Social Skills

Emotional Intelligence

IQ, EQ and Personality
What is Emotional Intelligence (EQ)
The Coaching Relationship Mind Set

Building High Performance Teams

Effective Team Building
Objectives to Creating a ‘High Performance Team’
Working Together – the Tool-kit
Team Building Model
Creating an Encouraging Environment
Managing and Leading Change

Goal Setting for Peak Performance

Setting Realistic and Manageable Goals
Explores the Components of SMART Goals
Practice Delegating and Communicating Goals and Expectations to the People they Supervise
Managing Your Time Effectively
Self-Management and Discipline
Barriers to Time Management
Minimising Interruptions, Paperwork and Meetings

Time Management

Managing your Time
Time Robbers
Four D’s of Time Management
Planning and Prioritising
Managing Conflicting Priorities
Proactive vs Reactive

Stress Management

What is Stress?
Stress Management in the Workplace
The Fight or Flight Response
What Makes Something Stressful?
Stress Performance Connection
Stress Warning Signals
Stress Response

Delegation Skills

The Importance of Delegation
The 7 Levels of Delegation
Choosing a Suitable Level for your Team Members
Delegation and Its Role in the Development of Team Members

Feedback Skills

Giving and Receiving Feedback
Positive and Constructive Feedback – how to apply the right fit
When to Deliver Performance Feedback?
Steps of Giving Positive and Negative Feedback
Performance Conversations

Managing Performance

Your Brand
Setting Goal and Objectives
Staff Development Plans
Performance Review
Managing Under-performance
Star Performers

Motivation Skills and Understanding Others

What Makes your Team Member ‘Tick’
Elicit Staff Motivation, Values and Beliefs
Motivation Skills
Achieving an Outstanding Job

Coaching and Counselling

Coaching vs. Counselling
The Effective Coach ‘Tool-kit’
Different Types of Coaching
Johari Window
GAPS Framework
Coaching Moments – GROW Model

Decision Making

Types of Decision Making
Six Hat’s Exercise
Thinking Outside the Box

METHODOLOGY OF TRAINING

The foundation of our training is anchored in activity-based experiential learning. This methodology takes into consideration different learning and communication styles, and more importantly language and cultural differences. It is through active participation that the adoption and application of theory is expedited.

Our training team pays careful attention to planning and designing effective instructional methods essential for the transfer of knowledge. It is the creative skill of our management trainers and consultants that reveal untapped skills of the delegates through:

Group discussion
Individual and syndicate activities
Individual and group tasks
Case studies
Role plays
Audio and video evaluation
Action planning
Experiential learning games
Presentations

Strategic Thinking, Planning and Implementation

Leadership Essentials

Creative Problem Solving and Decision Making

Presentation Skills – Presenting with Impact and Conviction

Effective Planning and Organising

Event Management