Certified Manager of Quality/Organizational Excellence

40 Hrs / 35 PDU'S

Certification from ASQ is considered a mark of quality excellence in many industries. It helps you advance your career, and boosts your organization’s bottom line through your mastery of quality skills. Becoming certified as a Manager of Quality/Organizational Excellence confirms your commitment to quality and the positive impact it will have on your organization.
Certified Manager of Quality and Operational Excellence (CMQ/OE) is one of the elite certification from American Society of Quality (ASQ). This certification is essentials to anyone who leads, manages or supports quality improvement programs in manufacturing, service, construction and healthcare organization. This is one of the most practical ASQ certification with practical application for any manager and does not require math proficiency.


FIM Qatar  intensive CMQ/OE Training is designed to meet certification exam.  You will learn essential skills and knowledge needed to pass the CMQ/OE exam, while also working with real world examples. 
At the end of this training program, participant will be able to:
  • Lead and champions process-improvement initiatives in a variety of service and industrial settings
  • Lead team efforts to establish and monitor customer/supplier relations
  • Support strategic planning and deployment initiatives
  • Help develop measurement systems to determine organizational improvement
  • Motivate and evaluates staff
  • Manages projects and human resources
  • Determine and evaluates risk

Who should attend?

This is a highly recommended program for all quality management professionals. Quality Manager, QA/QC Engineer, Quality Assurance Manager, Quality Auditors, ISO Auditors, etc., or any one who leads, manages or supports quality improvement programs.

Eligibility Criteria

  • You must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge.
  • A minimum of five years of this experience must be in a decision-making position, defined as the authority to define, execute, or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.
If you’ve been certified by ASQ as a Quality Auditor, Reliability Engineer, Software Quality Engineer, or Quality Engineer, experience used to qualify for certification in these fields applies to certification as a Manager of Quality/Organizational Excellence, as long as the 10- year minimum requirement is met. If you have completed a degree from a college, university, or technical school with accreditation accepted by ASQ,

Part of the 10-year experience requirement will be waived (only one of these waivers may be claimed):
  • Diploma from a technical or trade school-one year will be waived
  • Associate degree—two years waived
  • Bachelor’s degree—four years waived
  • Master’s or doctorate—five years waived
Degrees or diplomas from educational institutions outside the United States must be equivalent to degrees from U.S. educational institutions.

Exam Details

CMQ/OE Certification is conducted by ASQ organization. There are two parts in this certification exam. 
Part - 1 Constructed-Response (Essay) Portion
  • Three open-ended questions from which select the two
  • 5 minutes to review and select two situations
  • 45 minutes in which to write responses to the two chosen situations
  • Closed book
Part - 2 Multiple Choice Questions
  • Open book
  • 150 questions
  • Time allocated: 3 hours, 15 min.
Exam Fee Details
Member Price
List/Forum/Division Price
Certification Fee
Retake Fee

Course Contents

The course is made up of seven (7) modules.

Module-1.  Leadership
  • Organizational structures and culture
  • Leadership challenges
  • Teams and team processes
  • ASQ Code of Ethics
Module-2.  Strategic Plan Development and Deployment
  • Strategic planning models
  • Business environmental analysis
  • Strategic plan deployment
Module-3.  Management Elements and Methods
  • Management skills and abilities
  • Communication skills and abilities
  • Project management
  • Quality system
  • Quality models and theories
 Module 4.  Quality Management Tools
  • Problem-solving tools
  • Process management
  • Measurement: assessment and metrics
 Module 5.  Customer-Focused Organizations
  • Customer identification and segmentation
  • Customer relationship management
 Module 6.  Supply Chain Management
  • Supplier selection
  • Supplier communications
  • Supplier performance
  • Supplier improvement
  • Supplier certification, partnerships and alliances
  • Supplier logistics
 Module-7. Training and Development
  • Training plans
  • Needs analysis
  • Training materials/curriculum development and delivery
  • Training effectiveness and evaluation

Course Enquiry

Our Value Added Services

  • 40 Hours of exam focused Intensive Training
  • CMQ/OE Certified Instructor with professional experience
  • Examination practice questions, exercises and mock test
  • Full support from applying for ASQ membership to certification exam and re-certification
  • ASQ Application Assistance for processing your mandatory paperwork
  • CMQ/OE Training Student Notebook and references
  • CMQ/OE Certification Exam Style practice questions
  • Free Retrain until you pass the  Exam
  • 40 Course completion certificate

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